Module I: (10 Hours)

Introduction, Definitions, Dimensions of Quality, Total Quality Management, Leadership, Deming's principles, Vision, Mission and Quality Policy, Customer identification, Customer Satisfaction, Customer Complaints, Employee Involvement - Team Development, Suggestion Schemes, Supplier Partnership

Module II: (10 Hours)

Continuous Process Improvement - PDSA Cycle, Seven Step Process, Kaizen, Six Sigma; Quality Measurement- Quality Costs, Quality awards; Quality Function Deployment; Quality Systems - ISO9000 - Requirements, Documentation, Certification, Failure Mode and Effects Analysis, Total Preventive Maintenance, Taguchi methods - Loss function, Parameter Design and Tolerance Design concepts

Module III: (9 Hours)

Simple graphical tools - Stem and leaf plot, Box plot, Normal Probability Plot, Comparing two processes - two sample t and paired t test, Factorial Experiments, Yates algorithm, Unreplicated factorials, Testing significance - pooled variance method, Modelling experimental results, Residual analysis, ANOVA

Module IV: (10 Hours)

Introduction to the concept of Control, Control charts for attributes - number nonconforming, fraction nonconforming, number of conconformities, fraction of nonconformities, Control chart for variables - Average Range chart, Average Standard deviation chart. Acceptance sampling - Introduction, OC Curves, Single sampling, Rectifying Inspection, Double and sequential sampling. Reliability - Introduction, Exponential model, System Reliability - Series, Parallel, Standby; Design for Reliability, Reliability Testing

Text Books:

  1. Besterfield, Dale H., Besterfield-Michna, Carol, Besterfield, Glen H., and Besterfield-Sacre, Mary, "Total Quality Management Third Edition", Pearson Education, Inc, 2003.
  2. Mitra, Amitava, "Fundamentals of Quality Control and Improvement Second Edition", Pearson Education, 1998.


  1. Montgomery, Douglas C., 2001, "Introduction to Statistical Quality Control - fourth edition", John Wiley & Sons Inc, New Delhi.
  2. Wadsworth, Harrison M., Stephens, Kenneth S., Godfrey, Blanton A., 2002, "Modern Methods for Quality Control and Improvement - Second Edition", John Wiley & Sons Inc, New Delhi.